We're sad to know that you're having issue with the wireless connection of your modem/router. We did an article that you may find helpful; this will guide you on how to improve your wireless connection at home.
Feel free to visit the links below.
Easy Steps to Improve Wi-Fi Connection In Your Home.
Wireless Channel on your modem - what is it and why should I change it?
The modem we provide is optimised the setup to complement our specifically configured modem settings. We provide the modem for all our NBN plans as they are sold as an Internet & Home Phone Bundle. As the Home Phone component of your bundle is encrypted for security, you will need to use our modem if you are to make and receive phone calls.
In the event that the modem/router's wireless connection does not meet your satisfaction; you have the option to use a 3rd party modem/router for the service. If this is the case, we'll provide you with the settings required to configure the 3rd party modem with the settings required to access the internet.
Let us know how it will go and should you require further assistance.
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