When I was with the different service provider XR500 router does connect to the internet with no issues. Since joining the TPG it has failed to do so. I entered the login information and set the encapsulation to PPoE. TP-link router provided by TPG works. Is there something I am missing as TPG customer service does not seems to be helpfull at all. Does PPoE requires the email login? or just the standard login provided by TPG?
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