Hi There,   Our internet has been out for 5 days. The two times I have called I have been informed that there is a fault on the network and that it will resolve itself with no time frame of when this will occur. We have also emailed twice now for an update and have not received a reply, although when I called the person who answered said "oh I can see you've emailed" which indicates the email was received and intentionally ignored. Our house operates as a home office and since the internet has been out we have suffered significant loss of income and when I explained this to the person on the line and asked for a discounted or credited bill I was told that he didn't know if that was possible. We received no prior warning that there were planned works and there has been little to no help during this outage or any idea when it will resolve. We will be taking this to the ombudsman and disconnecting our service unless this is resolved today.   Tess ... View more