Hi @Feebee201,   Welcome to the community!   Would you like to purchase a new modem from us? It costs $99.95 with $10 shipping fee. For us to identify what type of modem/router is required to the service. We'd like to get your account details (Username/Customer ID together with the address on file).   In case you need a reference: How do I private message (PM) in the community   Cheers! ... View more