TPG Community

datsnlnbn · ‎02-01-2022

I got a text message from TPG with a ticket number and email and a phone number to contact them to get updates. I am trying to contact TPG since morning and no one is answering. If you do not want to answer, why did you provide an email, phone number and ticket number?

datsnlnbn · ‎02-01-2022

Hello TPG, I called customer service and asked where the problem was. After 19minutes of restarting NBN modem, I was informed that they have done everything that they can and they will forward it to their technician. This was at 10:30am today. Right now it is 10:59pm (11:00pm after finishing this post) and our internet is still not working. Tomorrow is Sunday, so I presume no technician will work on this one and day after that, it is public holiday so we will be without internet for 4 days before Tuesday when someone will have a look at this post and think of doing something. I am hotspotting my phone internet to write this. This is an excellent start of the year TPG...........

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Re: I know its 1st Jan but TPG internet is not working, but NBN shows there is no problem with the l...

I know its 1st Jan but TPG internet is not working, but NBN shows there is no problem with the line