TPG Community

davesday · ‎14-05-2020

Yes, it appears to be stable now and I am happy with the reliability for now. I will continue to monitor the situation. Hopefully it does not reoccur again. Thanks TPG!

davesday · ‎29-04-2020

Hi again, unfortunately few months later the problem is occurring again. I get randomly disconnected once in a while. I started with once a week and becoming more frequent over time. Now I get randomly disconnected 1-3 times a day. The modem which is TPG supplied would lose sync and disconnect. This is causing me some grief because I rely heavily on MS Teams for collaboration with my coworkers and also presenting to the management ( due to the pandemic and working from home). Can we organise another visit by the technician or look into the port condition? My setup has remained the same and not changed. When the connection is working I get good speeds and everything works. It just disconnects when it feels like it. Thanks again team TPG!

davesday · ‎29-04-2020

Hi again, unfortunately few months later the problem is occurring again. I get randomly disconnected once in a while. I started with once a week and becoming more frequent over time. Now I get randomly disconnected 1-3 times a day. The modem which is TPG supplied would lose sync and disconnect. This is causing me some grief because I rely heavily on MS Teams for collaboration with my coworkers and also presenting to the management ( due to the pandemic and working from home). Can we organise another visit by the technician or look into the port condition? My setup has remained the same and not changed. When the connection is working I get good speeds and everything works. It just disconnects when it feels like it. Thanks again team TPG!

davesday · ‎09-12-2019

Hi Riezl, Just updating about my case. I'm happy to inform that my issue has been resolved, for now. A very friendly tech guy came last Friday and rewired the port/cabling in the basement. The modem is now connected for 2 days 15 hours 53 minutes (as of this morning, 9 Dec 2019) and has no disconnection whatsoever. Error packets remained low during this period and is counting at 85 (UL) and 453 (DL) which is a big improvement compared to last time (in the tens of thousand). Service is running fine throughout the weekend and we experienced no interruptions. We'll leave it for now and see how it goes for the week. Thank you for your support and also the team at TPG.

davesday · ‎05-12-2019

When I noticed the internet is not responding I normally check the modem and the sync light would be blinking. And when restored the ‘internet’ light would return. Sometimes when I log into the VR1600v modem GUI I would notice the connection time have reset. I assume this means connection was lost at some point and it resumed again. The logs seem to indicate that too. The line stats stay mostly the same but I’ve seen it change before. For example the SNR Margin upload would increase and my upload speed is slightly lower than the max sync upload of 40,000kbps.

davesday · ‎04-12-2019

Hi Riezl, Just updating that a TPG representative has called me. Was told 1 disconnection a day is normal and within acceptable range. However I would like to update that I am still getting disconnections: 1. 2 Dec - 1 disconnection 2. 3 Dec - 4 disconnections 3. 4 Dec - 3 disconnections VR1600v is showing a large number of error packets. However there is no performance degradation. Just this random disconnection going on.

davesday · ‎01-12-2019

Thanks Riezl. I have the TPG modem plugged in for the entire weekend now. Today I had experienced 2 disconnections. This evening, I the VR1600v modem reported a high number of error packets. Not sure what that means (395 error packets upload, 28040 error packet download). But I'm having a lot of ping issues when gaming.

davesday · ‎01-12-2019

Thanks BasilDV for your assistance. Are you able to check my connection history whether there were a lot of disconnections? BTW, I started using the supplied modem (TPLink VR1600v) for more than 11 hours now without disconnection. I supposed my ASUS modem has turned bad.

davesday · ‎30-11-2019

Hi, I am currently on TPG FTTB (non-NBN, Superfast plan). It has been working very well with my ASUS DSL-AC68U until recent months when I'm getting random disconnections every now and then. In the last 1-2 months, the disconnections has increased up till this week when it will just disconnect multiple times a day. When connected, the modem is able to sync at 100Mbps DL / 40Mbps UL and speedtests to about the same. Here are the line details from my ASUS DSL-AC68U SNR Margin: 9.0dB (DL), 6.0dB (UL) Line Attenuation: 4.9dB (DL), 10.8dB (UL) Interleave Depth: 1047 (DL), 8 (UL) Data Rate: 99965kbps (DL), 40958kbps (UL) Max Rate: 142228kbps (DL), 40958kbps (UL) Power: 14.3dbm (DL), 3.4dbm (UL) At times the SNR Margin is 0.0dB (DL and UL) and then disconnects. For reference, I pulled out the TPG supplied modem TPLink Archer VR1600v for testing. Here are the line details: Current Rate: 99998kbps (DL), 40249kbps (UL) Mac Rate: 122723kbps (DL), 40474kbps (UL) SNR Margin: 13.5dB (DL), 6.2dB (UL) Line Attenuation: 6.1dB (DL), 12.5dB (UL) Error Packets: 44347 (DL), 512 (UL) With this modem, it is a little bit more stable. Still syncs to the rated speed and speedtests to the same. It is able to remain connected between 2-7 hours. But it still disconnects every now and then. However this evening it disconnected 4 times in the span of about 2 hours. Can you see if the modem stats are showing signs of line issue? The TPG FTTB terminal is located in my apartment basement. I am in level 2 so the distance shouldn't be too great. Thanks!

davesday · ‎28-11-2019

Hi there, Could I also get your help to check if my firmware is up to date as well? I have the following: Firmware: 1.1.0 0.9.1 v5006.0 Build 180306 Rel.63433n Hardware: Archer VR1600v v1 00000000 Thank you Dave

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About davesday

Re: Possible line issue with TPG FTTB

Internet issues again with TPG FTTB (non NBN)

Re: Possible line issue with TPG FTTB

Re: Possible line issue with TPG FTTB

Re: Possible line issue with TPG FTTB

Re: Possible line issue with TPG FTTB

Re: Possible line issue with TPG FTTB

Re: Possible line issue with TPG FTTB

Possible line issue with TPG FTTB

Re: VR1600v firmware download