Hi @bjrowney,   Welcome to TPG Community!   We have located the account using your community details and we can see that the issue has been escalated to our Engineering Team. The Team lodged the case to NBN Co. who has booked a technician for today to further investigate.   The team is closely monitoring this and the case engineer will be in touch as soon as a new update becomes available.   Should you have further queries, feel free to drop us a message.Thank you. ... View more