Hi, Today, I switched from one of your old 25Mbps plans to a 50Mbps plan (and it's cheaper which is nice). However, now my download speed is 1-2Mbps. Previously is was consistently 20-23Mbps. Although, my upload speed has shot up from 4-5Mbps to around 15Mbps (what I'd expect). This is what I've noticed: After I requested the change, about an hour later I noted my modem's WAN connection disconnected (reason stated cable disconnect). After a couple of minutes, it reconnected and I could see it was now syncing at approximately 50/18Mbps. Great. My actualy download/upload speed hadn't changed though (still around the 20/5 mark). Then about an hour later, I noticed my plan had changed in my TPG account page and I received the email to say the change had been completed. Immediately, my download speed dropped from ~20Mbps to 1-2Mbps. However, my upload speed immediately was 2-3 times faster than previous (10-15Mbps). Weird! I've tried restarting the modem, isolating all other connections to it, etc. Same result. Sync speed is as I'd expect: Downstream speed (Mbit/s): 51.57 Upstream speed (Mbit/s): 18.224 However actual download speed is very poor. Much lower than it's ever been when I was on the 25Mbps plan. Help!
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