Very strange all this As well. If you do the math. 1byte = 8bits therefore you are transfering 4 bytes a second = 1000,000 bytes in 250 seconds. which is 1 MB in 4.1116 mins which leads us to 350 MB in about 25 hours. that is assuming you keep a constant connection at 32kb/s. Some days are 350 MB whilst shaped. think you muddled 32kbit/s with 32 kbytes/s Just saying ... View more

Actually it is unusable you cannot connect to anything not even to speed test it. So someone is streaming a movie at 32kbs. It is really rare to maintain a constast speed.  ... View more

@Will wrote: Hi @KipperR,   Thanks for providing the account details via PM.   From what I can tell, the service was upgraded from ADSL Unlimited plan to NBN with a 10GB data allocation back in October. I checked the usage history prior to the upgrade an I can see that there are several instances this year that the usage has gone over 10GB a month. The lowest usage was for the billing period of July 15 - Aug 15 with data usage of 6.1GB while the highest was on March 15-April 15 with a total of 17.4GB usage.   Since the previous ADSL service was on Unlimited, the account was never throttled.   I understand that you mentioned that your mother doesn't use the computer, but are there other devices that may be connected to the modem such as SmartTV, chromecast and the likes? If not, I suggest disabling the WIFI off completely to ensure that no one is piggybacking on her connection.   Regards, Will I have done that. My mother is visually impaired an unable to use the computer (which actually has not been connected to the internet) She cannot surf the web, stream movies etc. There are no background processes running. When it is shaped it still is saying there is over 150 MB downloaded a day which at 32kps is not possible. The high months are when a carer is staying with her. So on her own she is using 10 GB every 2 weeks for the two months on NBN with no streaming. You are having a laugh... She was in hopital for the 1 Nov and 2 november close to 0.5 GB used when no one is there????   ... View more

I have this problem to. My mothers internt is shaped she is a pensioner and vision impaired and cannot use the computer or stream videos etc. The daily usage ranges from 1,2GB to 250 Mb on a 10Gb plan. There is no possible means to use that much data as no uses the wifi excpet for the odd email. After shaping last month the data usage for the shaped 2weeks was over 3 Gb. To download this 3Gb at 32 kb/s might take over 2 weeks with a constant download. This month she was shaped on 2nd Dec but has already downlaoded an extra 250 Mb at teh shaped speed. I don't think this is possible? Is there a solution. I need to keep the modem on because she requires the phone for emergencies.  ... View more