I've been on the TPG NBN Cable Superfast 100/40 plan now for over a year with VOIP phone. I've had constant problems with the TP-Link VR1600v router and required technical support help to fix. I have had to reboot it pretty much every 2nd day to "partially fix" the problem with slow speeds.    On the 6th August I lodged a technical support request for terrible speeds with uploads at 0.1 MBps. For serveral days of no action, lots of me prooving I haven't got crappy equipment at home connected to the TPG and NBN equipment, finally a tech support guy visited my home on the 10th and prooved the router isn't performing.   On the 14th I received a "loan router" in the late afternoon which after plugging in on the 15th at middnight (everyone working from home dur to COVID) the upload and download was reasonable, but VOIP phone didn't work.... This week beginning 17th I've been raising the VOIP issue and finally today it is working, but the internet speeds are so terrible I'm being kicked of WebEx, Zoom and other video conferencing systems (never happened this bad before), my kids are being kicked out of games due to "poor server connections" and their school classes impacted due to poor QoS for the internet.   Before the "loan router" was sent to me I used a friends ASUS Gaming Router and it worked fine, but of course the VOIP settings could not be configured as they are hidden in the TPG supplied router so if we want VOIP we have to use the cheap inferior equipment.   I can never speak to anyone in Australia about this problem. TPG you are about to loose another customer due to not caring about resolving issues quickly, and stop putting all the work back on me to troubleshoot your poor equipment. I am sure you get people that try to blame you and it is their equipment but please don't apply that to everyone.   The TPG people on the phone are trying their best, but it is annoying having to listen so hard to hear them on what seems like poor phone lines, and having to understand their strong Phillopeano accents (like they have to understand ours).   All I can think of doing now is leaving and trying another NBN provider, but I am worried they will be worse. ... View more