Hi @zmillner1    Welcome to the Community!   I'm sorry to learn that you're unable to utilize your newly installed service yet. I can see that you have interacted with our Technical Team earlier today and was determined that your modem is unable to get sync from the line. Since the installation done was jumpering at the exchange,  we've escalated your case to Telstra for them to prove the connection up to your first phone socket. You will receive a notification from our Engineers regarding a technician appointment via SMS or a phone call.   Regards, Will ... View more