Hi TPG,  Can you please respond to me? It has been over 2 days.  Thanks,  Thomas ... View more

Hi there,    Yes, I requested that my account be cancelled on 21st of December. Can you advise why this hasn't occurred yet? And that I have not been paying for it since then?   I can also assure you that the modem is definitely locked to be used by TPG service only. My new ISP has advised me that they cannot configure it to function. TPG email support have advised that it is locked to TPG only and that it needs a general firmware update so that it can be used by other ISP's. They have suggested following up with Huawei, however Huawei have advised me that it is the responsibility of TPG to unlock it.  ... View more

Hi there,  Yes, I am aware of that. I need the modem to be updated to general firmware so that I can use it with my new provider. Currently it is locked to TPG. Thanks! ... View more

Hi there, has this been completed? Thanks! ... View more

Hi TPG Support,  I have a Huawei HG659 modem, and TPG Helpdesk email support has advised "please update modem to general firmware." Can you please assist? Thanks! ... View more