Hi @Rossi,   We a known issue in Cheltenham.   Cheltenham (VIC) customers Service Affected: NBN   Outage Started: Friday 9 February 2018,  7:00 AM AEDST   Estimated Restoration: Friday 9 February 2018, 3:00 PM AEDST (8hours )   Severity:   Source: Third Party Carrier   Due to carrier planned maintenance, some customers may experience connection difficulties. TPG apologises for any inconvenience. To check the update you can visit this link. Let me know should you require further assistance.   Regards, ... View more