Hi @einasmizar,    Welcome to TPG Community!  Please follow the simple steps below to retry payment.   1. Log into Your Account at www.tpg.com.au/account 2. Click Check Your Current Balance 3. Click Process Payment to retry the debit   You may also follow the instructions when making a payment via online by visiting http://tpg.com.au/support/retry-payment.php   Let us know if you require further assistance.    Best regards,  Angeli ... View more

Hi @Hanhbui1976 ,   Thanks for raising this to us. We did an article that you may find helpful, this will guide you on how to retrieve your TPG account password.   Feel free to visit this link. Forgot your TPG account password?    Let us know how it will go.   Cheers! ... View more