I feel your pain.  Same issue.  TPG solution says ring 1300 number.  Ring the number then be told go on line.  Tried to use the Chat option.  Absolutely hopeless!  Getting really fed up! ... View more

Hi @robertsonklan6,   Welcome to the community!   This case was escalated to our Engineering Team due to line fault and Escalated to NBN Co. The NBN sent out a technician on site and replaced the first socket which causing no service.  They conducted further testing and the results have proven successful within the nbn network.   We'd like to know if there is any issue you want to raise.   Cheers! ... View more

, but can call out, No I did not port my land line number from Telstra, you gave me a new number. ... View more