Hi @shibumasora ,   Welcome to TPG Community!   We regret to hear that you are cancelling your service with us. We're able to retrieve your account using your community details.   We'll be arranging a callback for your with one of our Account Specialists for assistance on this matter. Thus, kindly private message to us your callback number and preferred time.   How do I private message (PM) in the community   Best regards, Angeli ... View more