TPG Community

fionacheung727 · ‎09-01-2020

Hi there, can you please call 0430 xxx xxx after 3pm today (Sydney). Thanks Fiona

fionacheung727 · ‎08-01-2020

Hi, can someone please provide an update on the status of restoring NBN connection to the existing home address? It's been a week now without internet connection. Regards Fiona

fionacheung727 · ‎06-01-2020

Hi Will, NBN still not restored at the old address. Regards Fiona

fionacheung727 · ‎06-01-2020

Hi there, I have been in touch with customer service 2nd Jan morning, and was told the connection at the existing address will be reconnected and assigned 19th Jan for new location as an updated instruction for relocation request. The lady who assisted me over the phone said it will take 24 - 48 hours to process, can you please check that the request will be completed by end of today? Thanks Fiona

fionacheung727 · ‎01-01-2020

Hi TPG team, I have requested home relocation service(NBN) two days ago, got a text message this morning saying NBN has been connected at new home, but the NBN service at current home is now disconnected. From previous home relocation experience with TPG, I was able to assign disconnection date with existing connection while waiting for service to be connected at new home (normally takes at least 2 weeks), but not this time. Can you please help with reactivating the NBN service at current home asap? I still need NBN connection for another 3 weeks before moving to new home. Helpdesk is not available today due to public holiday. Regards Fiona

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