Hi shibaratna1,    Thank you for notifying us of this concern, we'll escalate this matter so it can be addressed as soon as possible.     https://www.tpg.com.au/support/accountsandbilling_form is one of the pages where the Chat option is offered. The Chat option will pop up if we have available Chat Team members to assist you. You may need to expand the small "Live chat is online window" in the bottom right hand side of your desktop browser. ... View more