Hi @cmkong,   Welcome to TPG Community!   We have located the account using your community details. As per checking, NBN Co. is currently performing a network improvement in your area and they have advised that this is expected to be completed on 10/01/2020 18:00 AEDT.   Your service may be interrupted while this is still in progress, but NBN Co. will do their best to complete this within a prompt time frame.   We apologise for any inconvenience. ... View more