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Sari125 · ‎10-01-2020

Ok, but that doesn’t help me too much now unfortunately as I’ve already been without internet for weeks and am scheduled to get the NBN next week. My concern is that I’ve had to pay for a whole month’s worth of internet last month and this month, and had my service disrupted for a large part of that time. I don’t feel that I should be required to pay for 2 whole months’ worth of internet when I didn’t have any access for a large part of that time.

Sari125 · ‎08-01-2020

Hi, my internet stopped working before Christmas (around 23 December) and I have been in contact with TPG many times about this. A technician has come out earlier this week, but the issue was unable to be fixed. I was advised over the phone that I should just sign up for the NBN, so it appears that no further efforts will be made to correct my existing internet issue. The NBN install is scheduled for 16 January. I have had no internet for over 2 weeks now, and it will be 3.5 weeks by the time I get the NBN installed. I am still paying for this service which I am not receiving. This is also causing me to use a large amount of mobile data, as well as not have access to services I am paying for such as Netflix. I just wanted to see what could be done about this. Thanks.

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Re: Paying for internet service that does not work

Paying for internet service that does not work