Hi @BasilDV    According to my conversation with the support, they have sent an email (not sure to who) today saying that the number is back available for TPG. Hence, the reason why I call TPG support straight after that in a hope that I can retain the number. But apparently, TPG support stands by the original statement that even though it has been made available back, the admin team cannot re-assign it to my account since it can only be done for new account. TPG support says the only option if I do not want to create new account is to get new number.   At this point, due to conflicting information I received, I don't mind to get new number. I just want for this error (which is not caused by me) to be corrected as soon as possible and not having disruption to my service or having to pay $20 pre-payment again due to new number.   It is just so dissapointing to know how complicate it is to correct the issue and I as the customer has to deal with these inconviencences (not to mention I have to face a possible disruption and pay $20 again due to the new VOIP connection). ... View more

Hi @BasilDV,   What you are saying is completely different from what Ann said. She said yesterday that all Symbio has to give is the phone number itself. That's why it was deemed as "authorized".   I highly doubt that Symbio has my account number and date of birth since I never been in contact with them.   Also, how do I coordinate with them to investigate this illegal number porting as I do not have any reference to this illegal action. All I have is my home phone number. I do not know whether an account has been created in Symbio or not and under whose details. Logically, TPG is the one who should help me report and investigate this issue as I believe there should be a reference number to the number porting request.   This is just so frustating.     UPDATE: I've finally able to track down the source of the issue and turns out Symbio was porting my number in an error. Unfortunately, there is no way for TPG to put back my number unless I am creating a new account. So dissappointed to know that I as a customer has to bear the consequences of an illegal porting request made without my authorisation. No one from TPG called me to confirm whether I made the porting request. Hopefully I am not being charged with $20 pre-payment again since I will be issued with new VOIP number. ... View more