Hi @ysl208,   Thanks for sending me your details. We tried to use your given details to pull up the account but no matching records found.   We'd like to confirm if you're with TPG Mobile Singapore or TPG Australia. The Customer ID for TPG Australia is composed of 7 Digits.  Feel free to send me the e-mail address associated with the account. In case you need a reference: How do I private message (PM) in the community   Cheers!    Hi, I have the same problem that I cannot make or receive any calls and it is very inconvenient.   Could you please reach out to me to settle this as soon as possible? I sent you a PM. ... View more