Hi @jiayangg96 ,   Welcome to the community!   We're sad to know that you're considering to cancel the service. We'd like to have one of our Account Specialists contact you to discuss details of cancellation. Let us know your account details (Username/Customer ID together with the address on file) also your best contact number and preferred time.   In case you need a reference: How do I private message (PM) in the community    Cheers! ... View more