Hi @Chigiga07,   We're sorry to know that your service has been interrupted for 5 days now and we apologise for the inconvenience this is causing you, @Chigiga07.   We'd like to look into this and help with the resolution. Please PM us your TPG customer ID, username and complete address so we can pull up the account.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more