I am receiving two issues   1) is an influx of spam coming from the TPG community with no option to report it or block it   2) is a recurring error that is not resolved through multiple model resets.   DNS_PROBE_FINISHED_NXDOMAIN as an error that comes up when I visit various websites. It does fix over time but often affects even my ability to get to this site.   I have tried to call TPG customer support on several occasions. It usually goes like this: - the TPG customer service person gives me a few websites to try. I enter them and report if i get the error or not. They make a ticket for higher escalation. - the person it gets escalated to a few days later to tell me something like, the website that I described will shortly be changing domain so the error I had doesn't matter. Keep in mind this relates to websites TPG customer support selected - not the ones I am trying to access. - they try to call me a few days later, aren't able to get through, and then close my ticket.   I am at my wit's end. resetting the modem does not resolve the issue. TPG customer support have been completely ineffective at offering solutions. Changing provider seems like the best solution. ... View more

I sent emails last week regarding cancelling my account, provided all relevant detail. I was told on Saturday someone would contact me within 24 hours. Nobody has called me and now I have been charged. What gives? How long will it take to get a refund? Has anyone had any experience with this? ... View more