Thanks for the response but just wondering if you could assist me further with my enquire below. I live in an apartment unit in an area where the nbn has just been rolled out earlier this month. My next door neighbour has also signed up for the nbn with TPG. Earlier this week an nbn technician arrived at his place and advised that they were unable to connect him to the nbn as they would need to send out another technician to sort out an issue. My neighbour has since received an email explaining that his order with TPG has been placed on hold as there is a core network shortfall. An issue most likely to be with setting up the lead in conduit entering our premises. As we live in the same building I am wondering if this issue would also be affecting my connection as well? . If so then can we arrange a shared appointment with the nbn to have both connections set up on same day?
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Hi I had a scheduled appointment with the NBN today between 1pm and 5pm for which I have had to take a day off work to be home for. I received an SMS notification at 12pm saying that my appointment had to be rescheduled but no detail was provided as to why this was the case. I am really angry that very little notice was provided to me. I could have made alternate arrangements if I had been given notice early. I now have to make arrangements to take another day off work to be home for the next appointment. I would like to know exactly what the issue was why the technician could not complete my install today? And will I be provided any compensation for my lost work hours?
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