How do I get the refund request accessed?  Looks like TPG planning on charging for a service that they were unable to supply.    Dear Customer, Your cancellation request has been processed and finalised. The details of your cancellation are as follows: - Username: XXXXXXXXXXXX - Customer ID: XXXXXXX - Cancellation date: 3/3/2020 - Cost for service during 30 day notice period: $88.48 - Early termination fee: $0.00 - Less paid-up credit on current service: $45.16 - Total amount to be debited: $43.32 If you are inside contract, an early termination fee (ETF) applies as you had agreed to take the service for a minimum contract period and you have requested early termination. The ETF is 50% of the monthly charges that would have been paid between the date of cancellation and the end of the contract period, up to a maximum of $350. If you are outside contract, a 30-day notice period applies. This is indicated in "Cost for service during 30-day notice period" above and is payable even if your requested cancellation date is earlier than 30 days.   ... View more

Last night during the issue I sent a email to  networktest@tpg.com.au 31 Jan 2020 at 9:30 PM Darwin time   With test done at around 9:00PM http://tpg.speedtestcustom.com/result/1e92e600-441f-11ea-bec7-73045da5249f Showed 21.8Mbps Download  --  I have to say at this time I have also seen 15Mbps Download These slow speed make it impossible to view Youtube   I had a phone call from TPG asking me for the Email --  and I said that I sent it from the preious evening. TPG has some seriuos issues.   I have now enabled another port on my NTD with another Internet provider and have now plugged my home network into the second port -- As I have a spare router I have that plugged in back in the port one with TPG and confirmed that the speed this evening was back down to 18Mps with TPG this is seriously below the TPG advertised 78.2Mps Evening speed for a NBN 100 connection. I would now like to organise a refund from Monday 27 Jan 2020 for services that TPG was unable to deliver    I did try to phone TPG support last night but gave up after 15 minutes.   @Shane wrote: Hi @Cyberess   Thanks for raising this to us. We're sad to know that you're having speed issue with the service. We're able to locate the account using your given details and we've seen that the issue has been escalated to our Engineering Team and currently under assessment.   They're also awaiting for pending test result required for further investigation, you may post the additional test on this thread and we'll forward it to our Team.   We'll chase this with our Team to prioritize this case and updates will be provided when it becomes available. We apologise for any inconvenience.   Cheers! ... View more