Please call me at 0420693442 and I would wait for the contact from the specialist from 3pm to 6pm today. Thank you for your assistance. ... View more

Sorry to bother you again, @Riezl    When I want to follow the configuration guide provided by you, I found that I failed to complete the physical connection in the attached first step when I connected the router with my Mac via Ethernet Cable and USB type C converter. After connected, there is no internet for me to open the browser "192.168.1.1". Furthermore, I tried to create Ethernet access for my Mac but it is failed because I have forgotten the username and password of PPPoE. Thus, I could not follow the guide given. Moreover, I have forgotten what to say in the Quick Reference Guide or Welcome Pack that came with my router three years ago so that could not do based on the right reference. Could you help me to tackle this issue or arrange a specialist to contact me as soon as possible?   Thank you for you assistance. Look forward to your reply soon.   Yours sincerely, Emma ... View more

hi, It still could not be connected even if I tried to reboot the modem again and still display configuration information shown in the attached picture like before. Could you help me to tackle this issue and whether to need manual assistance from your technical team? I have time for the whole day tomorrow if you arrange that and call me at 0420693442 in advance. Thank you. Look forward to your reply soon. Yours sincerely, Emma ... View more