I was recently tricked into upgrading from ADSL2 to NBN FTTC service. I was sent the equipment and 2 days ago got an SMS telling me NBN service awaiting activation & plug in equipment. I only get 2 blue lights (power and link) and DSL no light. Double and triple check everything / reboots and 20 minute waits. Waste an eternity on phone support to find out not actually activated and have to wait for office hours, somebody to escalate. 24 hours later no change and despite another waste of time on phone.....nothing. I’m giving you 24 hours to rectify before I commence TIO complaint process.
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