Hi @stkdequwanh,   Welcome to TPG Community!   We have located the account using your community details. As per checking, your address is classified by NBN Co. as Service Class 34, which means that there was a previous NBN FTTC service activated at this address and the NBN Network Connection Device (NCD) should be present.   If you're unable to locate the Network Connection Device (NCD), our Provisioning Team will contact you to address this matter.   Let us know via PM should you have a preferred contact number and time. Thank you.     ... View more