Hi @Johnmagpayo, we apologise for what happened and we're sorry to know that you're considering changing provider.
We value you as our customer and we'd like to check what can be done to turn this experience around.
Please PM us your best contact number and most convenient time to receive a call so we can organise an escalation officer to contact you for assistance.
To send a PM, please refer to this link: How do I private message (PM) in the community
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