TPG Community

Jay_Mende · ‎23-02-2024

Afternoon! I called TPG today to move my NBN connection into my new flat. I have a text message on my phone shortly after the call saying "My NBN is waiting for installation, just connect your modem." I have done that but I cannot seem to access my internet. Have I done something incorrectly or has my usage period not begun yet? Thanks for your help in this matter! - Jay

Jay_Mende · ‎09-03-2020

You'd be delighted to know that, as of today, my NBN has finally been fixed! However, it took 4 technicians to achieve this. When I explained my problem to the technician today, who was Australian, he reassured me that the previous 3 technicians were very lazy with their inspections. I went almost a month without internet because of 3 professionals negligence combined! He found that the problem was located in what he calls "the pit". Somebody had removed the fiber cable from my network. Pretty dodgy if you ask me. Hopefully this does not happen again. Would not recommend TPG to anyone else

Jay_Mende · ‎07-03-2020

Furthermore, this seems to be TPG's ONLY way of attempting to "resolve" the problem: 1. They send a technician 2. Technician says he can't fix it 3. I call to report the ongoing issue 4. They send a technician TPG isn't trying hard enough. Your call centre doesn't listen to your customers & have very limited solutions. Hell, you haven't offered an alternative (e.g. dongle) while my service is down. Poor service all round

Jay_Mende · ‎07-03-2020

I was able to use my NBN provided by TPG for maybe 2 weeks before it randomly dropped out. Fast forward almost a month, I have had 3 different technicians come to my house to inspect & possibly repair whatever issue I'm having. One told me a key component was missing from the lines outside of my flat, restricting the flow of data to my modem. The most recent one who came today (07/03/20) tells me there are still copper lines in place. I've gone a month without internet & TPG nor their technicians can find a solution. If I hadn't dismissed the installation fee & chose the lock in contract, I would be finding a new provider as I type this. Get it together guys!

Jay_Mende · ‎02-02-2020

Hi there, My name is Jayden Mende & I've received a text from TPG urgently advising me to connect & activate my NBN modem. It's been over 2 hours since I hooked it all up & turned it on, can't get any more than 3 blue lights. Please advise. Thank you for your time

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About Jay_Mende

Moving House

Re: NBN needs to be fixed!

Re: NBN needs to be fixed!

NBN needs to be fixed!

NBN Connection Issues