Hi @philliplakis,   Welcome to TPG Community!   We have located the account using your community details. As per checking, NBN Co. has identified a network fault affecting NBN HFC services in your area. There's no estimated time of restoration yet, but Civil Crews are currently on site fixing the issue.   We have checked the status of your connection and it shows up and running now, but we'd like to set your expectation that it may be interrupted while the restoration works are still in progress.   We apologise for the inconvenience.   ... View more