Hi Riezl, Thank you for the update. My NBN is now working again and currently at a speed of 41 Mbps. All appears fixed. Thank you ... View more

Thank you for the update. Much appreciated. I just received the tag # Fingers crossed NBN Co can resolve the problem today. Thanks ... View more

Hi Riezl, Thank you for the response. I have PM’d you. I received an sms this morning stating that NBN Co are currently trying to identify the problem and there is no ETA for repairs. Very frustrating, but it doesn’t appear to be a TPG problem. NBN Co could have installed a whole new hub by now, instead of giving empty responses that they can’t identify the problem (I should know since I used to design the NBN networks for new sub divisions). To be honest NBN Co probably haven’t even sent a tech crew out to the hub to run diagnostic checks. On a side note, TPG really need to review their support service. 12 hrs is a long time to make initial contact with a customer that has a problem. And why have a customer support phone number when people can’t use the service due to a large number of calls (which appears to always be the case). Provide a call back service or an online chat service (such as what Optus and Telstra use) and ensure that you respond with in a two hour period. Hopefully TPG run self audit checks on their customer support services to see just how bad it is and then work to improve the service because there appears to be a lot of frustrated people on this community forum. Thanks ... View more