I am on HFC NBN and have been using it without issue for nearly a year. However, for over a week now I have no internet nor home phone. Here is a timeline of events   26/01/2020 contacted TPG about unstable internet; NBN black box does not have 4 solid green lights, "online" light flashes. Sometimes the "online" light will remain on for about 30 mins and I'll have temporarily internet, but it loses connection after. Other times, only the "power" light is on and the "downstream" light flashes, the remaining lights are off.   My internet remains in this condition till 28/01/2020 when NBN technician arrives to swap the NBN black box. After swapping the box I get 4 solid green lights, but now no internet connection (and I've had zero internet ever since he changed the box, prior to that I had unstable internet, did NBN technician make things worse?). NBN technician blames the TPG modem and leaves.   TPG sends a new TP-link modem and it arrives 30/01/2020. However, I still do not have internet nor home phone connection. I contacted TPG, asked to try power cycling the modem, factory reset modem, change ethernet cable, re-enter username/password to no avail. They then said an engineer will get back to me tomorrow with status update.   31/01/2020 I contact TPG again and was made to do the same troubleshooting (power cycling the modem, factory reset modem, re-enter username/password). They said they will esculate this to the "network engineer" and they should get back to me within the same day. I believe they also asked NBN Co to test the signal?   01/02/2020 I contact TPG after no response, they make me do the same troubleshooting steps again (power cycling the modem, factory reset modem, re-enter username/password). They told me unfortunately the network engineer doesn't work on weekends and I have to wait till Monday.   02/02/2020 I recieve a call from TPG, he asks me to try troubleshooting again (power cycling the modem, factory reset modem, re-enter username/password), but this time he also asks me to try changing the ethernet cable and factory reseting the black NBN box. Internet and phone still not working.   03/02/2020 network engineer reports back that everything appears fine on their end... TPG now tells NBN Co that my issue hasn't been resolved and will need to wait another 24 hours to hear their response?   From the attachments you can see the TPG modem is not even able to detect an IP address from the NBN black box. For "username" field I've tried both my <username> and <username>@tpg.com.au in the ewan tab. I've even tried putting my username and password in the dsl tab. All line tests that TPG/NBN do always seems to return fine, but I clearly do not have internet nor phone.   This is now the 10th day I haven't been able to use the internet and home phone. I am being charged monthly fees and not being provided with the service. Can anyone please help or experienced anything similar?   Thank you username: willt2 ... View more