Just go this email.   No explanation about why, what is required or the additional money I was charged and how to get it back.   Tried your call centre.  Got transferred around to multiple people, was told I will get a call back in 48hrs.   Dear Customer, Username:****** Customer ID: ******* Thank you for choosing TPG for your NBN Internet Service. Unfortunately, we are currently unable to activate the NBN connection to your premises, because the installation has been requested to be cancelled. ... View more