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st888 · ‎30-04-2020

Hi David, the Internet is disconnected now again starting from 11:41am today 30 April. Can you please investigate and get connection back now?

st888 · ‎28-04-2020

Thanks David. But the issue has NOT been solved, still. yesterday it dropped out around 4 times in the daytime. Today it hasn't happend YET, but I believe it'll happen sooner or later daily. I can accept the modem faulty/ internet disconnection occasionally say once or twice a month, but dropouts a few times everyday is really unacceptable.

st888 · ‎28-04-2020

Hi David, thanks for your response. Whenever the dropout occurred, the "internet" signal light of the TP-LINK router/modem was off. Can you please identify the source of the issue from this clue? I followed the instruciton to check the Wireless Channel on my modem, however it shows the channel is 4, instead of Channels 1, 6 and 11 which are the most ideal channels to use in Australia on 2.5ghz as claimed in the article. Is there something wrong?

st888 · ‎27-04-2020

Hi TPG, My NBN HFC was connected to my home since early April 2020 however it's come with frequent dropouts since then, like, as many as 7 - 8 times a day without any pattern. Can you investigate and sort it out? I've been using TPG since many years ago at variouis residence locations from the initial ADSL to the current NBN HFC product but never has this sort of unpleasant experience with high frequent of internet disconnection indidents before. It significantly affects the normal use of the internet and impacts badly on my work.

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Re: NBN HFC dropouts

Re: NBN HFC dropouts

Re: NBN HFC dropouts

NBN HFC dropouts