We'll review your previous interaction with our staff as part of our ongoing effort to provide the best possible customer service and we'd be dealing with the matter internally.
It's true that the modem is pre-configured and it's plug and play. However, your address is classified by NBN Co. as Service Class 11. which means that it is NBN Fibre to the Node (FTTN) serviceable, but the node is not yet connected to the premises and the status of the copper pair is unknown/incomplete. This is the reason why an NBN technician is required.
We understand that the possession of the property will not happen until March 4,2020 and we apologise if the installation date has been booked earlier than expected.
We can see that you have tried to reschedule it on a later date, but what you see online is correct and this is the current available installation date that NBN Co. has provided to us.
Nonetheless, we'll coordinate this with our Provisioning Team and we'll do our best to reschedule the installation appointment. Can you PM us your preferred installation date?
With regard to the modem delivery address, please also PM us your preferred delivery address so we can double check.
To send a PM, please refer to this link: How do I private message (PM) in the community
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