Ive had a port allocation issue for the past month. Tpg has advised me that they cannot install the service due to ports avaliable even though the sales rep confirmed avaliability of thr fttb service. Tpg have advised they are in negotiations with the body corporate to update the framework and waiting on approval. I have contacted my building manager with the issue and they said approval has already been given. Can someone shed some light on this? Nam
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A month ago i moved into a new adress and was delighted to see that fttb was avaliable. I signed up and proceeded with payment. Several days later i was contacted and told the service could not be installed and no time frame could be given. Confused i asked if a rough indication could be provided but none could. Furthermore i was told that not even an adsl service could be installed. Needless to say i was unimpressed, cancelled and signed up with a different ISP. 2 days ago curioisity and the lure of high internet speeds got the better off me and i called tpg again to see whether the issue had been resolved. Upon speaking to a sales rep i was informed again that fttb was avaliable at my adress. I told her my story of my previous encounter and asked to double check if the allocation was avaliable as to not go through the same dramas as last. She came back and said it was fine. The very next day(today) lo and behold, recieved a phone call from tpg to notify me they can not continue with the service due to no port allocations and can not provide any time line. Needless to say, im frustrated with the whole ordeal. How is it the sales rep can not tell whether there are avaliable allocations and keep giving misleading information? Can some please give me a straight up answer?
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