Ticket number #10XXXXXX.
I waited for two weeks for my ADSL2+ to be installed after being told that my case would be escalated. It was apparently installed yesterday but with absolutely no updates from the technician or TPG and waited for 4 hours expecting someone to come to the unit as that what’s was specified. I waited for a call today and wasn’t able to answer because of work, never received a call back so had to call again myself. Now I’m being told that the line is cut and we need to pay $60 to repair something we’ve had absolutely nothing to do with? We moved into this apartment two weeks ago.
I have been told we’ll be contacted again in 24 hours and I have no idea about what exactly. TPG’s communication during this whole process has been lacking and I have no idea why I even paid for this installation that doesn’t exist. Can this please be sorted out immediately?
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