Hi @Ahra_G    The technician came out and is now blaming Telstra (again) I have no dial tone and internet operating at a 3rd of the speed it should. 12 days in and still no resolution to this problem, and now I'll have to wait until Telstra is available to look at the line AGAIN! Great job guys!     ... View more

@Anonymous @Ahra_G    Great news guys! After a week of TPG blaming Telstra for my issues it turns out I still need to get someone out to resolve issues on TPGs end because my download and upload speed is less than half of what it was.   I've just spent more than two hours this evening on hold going through the customer service circus trying to find someone to book in a technician. This included being hung up on whilst holding!   Shame TPG, shame. ... View more

Hi @Anonymous    Some feedback - Please consider that a lot of people won't understand why Telstra is involved in this process as wholesaler.  - I have spoken with several people at TPG about my issue. They have all acknowledged there is a known issue in my region due to weather affecting ADSL. TPGs own service status does not reflect this and says there are no known issues. Why is this not updated? - @Ahra_G 's reply was extremely unhelpful and raised my hopes that my issue was resolved. After returning home and realising the issue remained, I spoke with engineering who has suggested this problem may not be resolved for another 8 days. This is extremely poor communication consistency and abysmal customer service and I would appreciate an apology from @Ahra_G  - I am facing not having internet for 10 days. This seems like a first world problem, but it is vital for my business. When I asked customer service for a temporary 4G system they said this was not possible. You should really consider options for customers (especially long term customers like myself) to offer 4G backup in situations like mine. ... View more

Hello Ahra I hate to burst your bubble but the problem is not resolved and the connection is definitely not stable. Please exercise some care when answering in such a fashion, you haven't helped reduce my frustration. Peter ... View more

Yes it has been escalated but this was only 24 hours after I initially raised the issue and after the third attempt to make contact with your technical support team (4th actually if you count this community post!) All in all it took more than an hour of effort on my end to get to this stage and I'm still without internet. Like you said, there's always room for improvement, and you can start by properly resourcing your technical support team, so that when end users call at 8pm (ie FOUR hours within your advertised operating hours) for assistance they aren't immediately told to call back another time via pre-recorded message because there are too many existing calls to attend to! ... View more