TPG Community

davina2000 · ‎27-04-2020

Still no response to cancel my account after 4 weeks posting here and emailing my request to cancel@tpg.com.au, customer_relations@tpg.com.au and customer_service@tpg.com.au. Just waited for TPG on-line chat to try to get some answers and was disconnected when I did not respond instantly. This is the worst customer service experience I have ever had.

davina2000 · ‎05-04-2020

I have sent an email cancellation request to cancel@tpg.com.au but have had no response. I have also had no response to numerous attempts to resolve no NBN service over the past month. I have been a loyal TPG customer for over 10 years but have had no choice but to go with another supplier. As there has been no service provided there should be no outstanding amount to pay. Please remove my credit card details on file ASAP.

davina2000 · ‎02-04-2020

I have sent an email cancellation request to cancel@tpg.com.au but have had no response. I have also had no response to numerous attempts to resolve no NBN service over the past month. I have been a loyal TPG customer for over 10 years but have had no choice but to go with another supplier. As there has been no service provided there should be no outstanding amount to pay. Please remove my credit card details on file ASAP.

davina2000 · ‎30-03-2020

Hi, My NBN connection continues to drop out completely since it was "fixed" and my modem is also making a clicking noise. I have had no response to previous follow ups and need the internet to work in order to work from home. Is it possible to go back to ADSL? I never had this issue until I switched to NBN.

davina2000 · ‎10-02-2020

Power and connection light are solid blue but there is no Broadband or LAN light. Have reset modem, turned on/off and changed Ethernet cable but cannot connect to the internet.

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About davina2000

Re: Account Cancellation - 2nd Request

Account Cancellation - 2nd Request

Account Cancellation Confirmation

Re: No NBN internet connection

No NBN internet connection