Welcome to TPG community, @mononohanna!   Thanks for raising this with us and my apologies for the frustration and inconvenience this is causing you and your studies. I went ahead and searched for your account on my system using your community name, but I am unable to make a match.   Can you please send us your TPG account details via private message so we can check your account and fast track the resolution to your matter.   Thanks! Mc ... View more