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I was able to locate an account on my system using your community name and it looks like you have been in touch with our helpdesk team and your issue has been resolved. Please let me know should you need further assistance.
For future reference, you may utilise the following links below for some self help options:
Service Status: http://tpg.com.au/servicestatus
Need help online? Please check our self help options located here: http://tpg.com.au/support
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