Hi @Mode, Looking at the latest update on the escalated fault, we can see that one of our Engineers has reached you and provided details of the escalated fault. We'll keep an eye on this until the fault is resolve. Should you require more assistance, feel free to send us a PM. We are always here to help. Regards,   Hi, just writing back to confirm that my internet is still not working even after staying at home on Thursday for another technician to replace my NBN ntu with no change. Just had internet cut out about 30 times today that I know of and now it has conveniently stopped at 9pm just when I can't call again. Also extra customer service points for me calling this afternoon to report the constant dropping and told that an engineer would call back in an hour. Still waiting 7 hours for a call. I would be fired if it took me this long to fix an issue like this. The whole system is pretty simple kids. A modem/router connected to an NTU which is cabled to some intermediate point connected to another point that then hands off to TPGs network. How you cannot fix this issue after this long is beyond me. I have now put in a complaint to the TIO and hopefully that will start things off. Haven't seen a cent back after any of these outages or the forced purchase of a new modem. I think maybe fair trading should be involved or the ACCC for charging while not providing a service. ... View more

Thanks, @Charlizd. If the issue is wireless related, we recommend having a read of these community articles which may help improve the wireless connectivity performance:   Easy Steps to Improve Wi-Fi Connection In Your Home https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Home/ba-p/815 Wireless Channel on your modem - what is it and why should I change it? https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-should-I/ba-p/900   Wi-Fi troubleshooting steps - No Internet/Connection https://community.tpg.com.au/t5/Featured-Articles/Wi-Fi-troubleshooting-steps-No-Internet-Connection/ba-p/805 You may also try a different modem (borrow if possible) for comparative testing.   If you want, we can also organise someone from our Engineering Team to contact you today instead so there's no need for you to call, just PM us your best contact number and most convenient time to receive a call.   Let us know if we can be of further assistance. Thank you. ... View more