Hi @6249772,   Welcome to TPG Community!   We have located the account using your community details.   We can see that NBN Co. has identified a network fault affecting services in your area. There's no estimated time of restoration yet, but NBN technicians will do their best to rectify the issue as soon as possible.   You may check further details here: NBN Network Status   This community article may guide you as well: How to Check for NBN Network Outage   We apologise for the inconvenience. ... View more