I have been experiencing intermittent disconnections for some time. I had no service for some hours on both Sunday and Monday and have had no service at all today. I lodged a messsage with the help desk on Sunday, was promised a callback on Monday, but still nothing. How long is it reasonable to wait for a call back? Not 2 days. I have emailed the help desk again today after not getting through by phone and have also emailed the engineering team. I need to have the problem identified and fixed.
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