Hi there, I have got pm massage from yours and I sent cancellation letter via email . However, I didn't any respond from your company. Your technician told me that he can't install nbn at the mement so he report and your company will contact me after his report. But I didnt get any respond from yours. So I rang to tpg call centre. Your call centre staffs responded me "my place is not able to install your nbn service untill 25th of March . And I asked them any other way to use nbn earlier. Buy they repeated me waiting or cancell. I am middle of distance learning programm, in addition, my assessment was delayed because I can't use internet!!!! I explained this all situation but your staff was not interesting resolving my issues. So I decided to cancell your service before installaiton. I cna't wait untill 25 of march. I already booked moving home service over one month ago but look at your service!!! They don't try anything for me. So I decided to cnacel. And then I sent cancellation letters , that sent two of different place under your staffs mention. However I dind't get any respond. I already use optus nbn service now (they gave me service directly, they told me that I am not waiting until on 25th of March) I just want to cancel with my installation and account. And refund my pre-installation fee. Sunny bak ... View more

Hi,    I've already emailed cancellation request, however I couldn't get any response yet.    Your customer service team advised me they will contact me within 24 hours, however, didn't happen as expected.    To make a long stroy short, I would like to get my pre -installation fee and cancel my account ASAP due to your poor service and unabled NBN installation at my new place.    Thanks, Sunny ... View more