I currently hold 2 accounts with TPG and both were offered the free 6months of upgrade to the 250mbps plan, those plans changed with 1 of the accounts having issues and I had to report this to take effect. later when the free offer was about to expire I was offered an upgrade 250mbps for 85.99 plan which I opted to signup, however this only seemed to have applied to 1 account and not the other, the same account that I initially had issues not being upgraded to the free offer when it was intended to.   Now I have received an email to then realise that my plan hasnt been upgraded and I am back on 100/40 which the email states that it will downgrade to 100/20 and to keep my 40upload I need to pay an extra $10.   well in the first place why am I even not on the 250 when I accepted it?   can this please be looked into. ... View more

I have 2 sites with NBN internet connection and one of then received a SMS in Feb and that address was upgraded to the SuperFast 200mbp/s.  I then received a message for my other Address which stated to be ugraded on 06/04 however this has not happend, I did contact your support and spoke to an agent who confirmed she was going to check on this and get back to me and I will receive an SMS and nothing until now have I heard back.   Can I know what the procedure is to get my free superfast updated?   ... View more

Hi Support, I have realised lately for the last 1.5 months my connection will have dropped and receives a new IP address. This is very annoying.   I have stats on my router and since I got connected to my new Premise it was not dropping but it turns out to be more often now. Very much 2-3 times a day.   Cheers, KP ... View more