I wish to cancel my account. I prefer to do this by email. Trying get my internet connection fixed has finally exhausted me. I have moved to a new ISP. Please send me the appropriate link.   ... View more

I had asked for help regarding my phone line being down and intermittant ADSL connection by email on Friday at 1330 after failing to get through after waiting 20+mins on the phone several times. That email was answered by tpg by tpg 2hrs later with an email saying a technician would call back within 24hrs (Callback ticket ID: 58957006). Needless to say that has still not happened now 48hrs later! In the interim I have tried emailing the contactat techops@tpg.com.au using that callback ID as instructed to no avail. I have tried ringing several times to be told the wait is up to 6Omins. Oh and by the way I have received several sms messages inviting me to look on this community for the answer to my question. Well I didn't have a question so much but I wanted to report that my phone line wasn't working as I pay tpg for that. I do have several questions now though. Where is my promised call back? How can I report a faulty line? Why are my emails ignored? Lastly why am I as a customer of greatre than 10 yrs being treated so badly? ... View more